Date Adopted: August 2025

Review Date: July 2026

Lighthouse Dementia Support is committed to protecting the privacy and dignity of everyone we work with, carers, families, staff, volunteers, and donors. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

Lighthouse Dementia Support is an unincorporated charity operating in the UK. We provide compassionate, community-based support to carers and families affected by dementia.

Contact:

Email: info@lighthousedementiasupport.org.uk  

Phone: 07717 858315

Address: Tetbury, Gloucestersthire

2. What Information We Collect

We may collect and process the following personal data:

• Name, contact details, and communication preferences
• Health and care-related information (with consent)
• Safeguarding disclosures (where necessary)
• Donation details (e.g. amount, Gift Aid status)
• Workshop or event attendance
• Volunteer and trustee applications
• Website usage data (e.g. cookies, analytics)

3. How We Use Your Information

We use your data to:

• Provide support services and respond to enquiries
• Manage donations and Gift Aid claims
• Recruit and onboard volunteers and trustees
• Deliver workshops, events, and communications
• Fulfil legal and safeguarding obligations
• Improve our services and website experience
• We will never sell your data or use it for profiling.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – e.g. subscribing to our newsletter
• Contract – e.g. volunteer agreements
• Legal obligation – e.g. safeguarding disclosures
• Legitimate interests – e.g. service delivery and evaluation
• Vital interests – e.g. medical emergencies

5. Sharing Your Information

We may share your data with:

• Statutory agencies (e.g. safeguarding bodies)
• Payment processors (e.g. donation platforms)
• Email or website service providers
• Trustees and staff (on a need-to-know basis)
• All third parties are required to comply with UK GDPR.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
• We will respond to all requests within one month.

7. Data Security

We take data security seriously:

• Digital records are password-protected and access-controlled
• Physical records are stored in locked cabinets
• Devices used for charity work have up-to-date security software
• Paper records are shredded when no longer needed

8. Data Retention

We only keep personal data for as long as necessary. Our Data Retention Schedule guides how long we store different types of information, should you request a copy please contact us. When no longer needed, data is securely deleted or destroyed.

9. Cookies and Website Analytics

Our website may use cookies to improve your experience. You can manage your cookie preferences through your browser settings. We may use anonymised analytics to understand how visitors use our site.

10. Changes to This Policy

We review this Privacy Policy annually or when regulations change. The latest version will always be available on our website.

11. Contact Us

If you have questions or concerns about how we handle your data, please contact:

Data Controller: CEO, Lighthouse Dementia Support 

Email: info@lighthousedementiasupport.org.uk 

Phone: 07717858315

Or contact the Information Commissioner’s Office at https://ico.org.uk